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Full Name
*
Email
*
Category
*
Select Category
Critical Bug – Severe issue causing system crash or data loss
Major Bug – Significant problem affecting core functionality
Minor Bug – Small glitch, does not stop system use
Technical Support – Help with using software or systems
Account / Login Issues – Password reset, account access problems
Data Recovery / Restore – File recovery or backup restoration
Training / How-To Guidance – Assistance on features or tools
Computer / Laptop Issue – Performance, boot, or hardware failure
Peripheral Issue – Printers, scanners, external drives, etc
Mobile Device Issue – Phone, tablet, or handheld device problems
Replacement Request – New device or part needed
Software Installation – New software setup request
Upgrade / Update – Software or OS upgrade
Configuration Change – Adjusting settings, preferences, or access
Internet / Wi-Fi Issue – Connectivity or speed problems
VPN / Remote Access Issue – Trouble connecting remotely
Server / Cloud Service Issue – Access or performance problem
Security Incident – Malware, phishing, or breach
Permission / Access Request – Grant or revoke user access
New Setup – Initial system or service configuration
New Setup Request – Specific setup requirements
No Idea – User unsure of the issue
Others – Anything not covered above
Urgency Level
*
Select Urgency Level
Low (Within 3-5 days)
Medium (Within 24-48 hours)
High (Urgent – Same Day)
Subject
*
Service Type
Select Service Type
Repairs & Maintenance
Installation
PBX Setup
Troubleshooting
Software/Network Support
Toner/Ink Request
General Inquiry
Others
Name of Organisation
Contact Number
*
Equipment Type (if applicable)
Select Equipment Type
Printer
Scanner
Photocopier
Laptop / Desktop
PBX Telephone
CCTV / Security System
Other
Description
*
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